Twitter

Aug21

Twitter: Your B2C Company’s New Customer Service Desk

You’re out at an electronics store looking for a new computer and having the worst time of your life. The staff is rude, they don’t answer your questions and seem to be pushing products you don’t want on you. You end up leaving without your purchase. Where do you go to complain? The customer service [...]
Jul17

Have No Fear, the Robots are Here! (No, Seriously, It’s Okay)

Disclaimer: I am not a computer genius, nor am I a programmer of any kind. I don’t claim to be an expert. I am a writer. The following views are based on years of reading and analyzing not only news stories, but classic and contemporary science fiction, how people have reacted to technological advances in [...]
Jul17

John Henry’s Not Dead: Twitter’s Project Lightning Restores Hope in Human Workforce

Disclaimer: I am not a sociologist or psychologist, I am a writer and marketer. And as such, I study how humans think and interact in order to make my articles and stories more believable and relatable. Therefore, take my following analysis of human behavior with a grain of salt. The human in the above picture [...]