Facebook

Apr26

Online Etiquette: How to Stay Calm When Responding to Reviews

We’ve mentioned before how if you find yourself in the middle of a controversy or managing complaints on Twitter you need to handle the stress with grace and dignity. I’ve also briefly discussed my own experience with a company’s customer service and how my exchange with them was positive and it prompted me to continue buying from [...]
Aug21

Twitter: Your B2C Company’s New Customer Service Desk

You’re out at an electronics store looking for a new computer and having the worst time of your life. The staff is rude, they don’t answer your questions and seem to be pushing products you don’t want on you. You end up leaving without your purchase. Where do you go to complain? The customer service [...]
Jun26

What I’ve Learned from Sharing Our Office Culture on Facebook

At times, jWeb’s office culture can be elusive. Our small company has a lot of heart but it’s taken awhile to learn how to document and share it correctly. Even so, I’ve spent the last eight months experimenting with and tracking Facebook posts and across the board, posts about our office culture have been the [...]