Social Media

Jun15

Recap: The jWeb Charity Rummage Sale 2016

You may have noticed that jWeb has taken a bit of a hiatus on blogging these last couple months. Surprisingly enough, this lull is evidence of a new and exciting annual event: the jWeb Charity Rummage Sale. Therefore, it seems only fitting that we should make our blogging comeback by explaining the good reasons for [...]
Apr26

Online Etiquette: How to Stay Calm When Responding to Reviews

We’ve mentioned before how if you find yourself in the middle of a controversy or managing complaints on Twitter you need to handle the stress with grace and dignity. I’ve also briefly discussed my own experience with a company’s customer service and how my exchange with them was positive and it prompted me to continue buying from [...]
Mar18

Is Your Company Missing Out on Mobile Customers?

You’ve seen people on their phones in cafés, standing in line at the bank, and driving cars, but you may not realize how inexhaustible mobile use really is. Mobile users—or people who use mobile devices like tablets and smartphones—are taking over the consumer scene. 50% of mobile users “grab their smartphone immediately after waking up.” That [...]