Alanna Redenour

Alanna Redenour

Alanna has been writing for as long as she can remember and has done everything from selling old toys to running errands for a dental office. When not teaching herself digital art, she can usually be found writing about faraway worlds or attempting to save the world in video games.


Twitter: Your B2C Company’s New Customer Service Desk

You’re out at an electronics store looking for a new computer and having the worst time of your life. The staff is rude, they don’t answer your questions and seem to be pushing products you don’t want on you. You end up leaving without your purchase. Where do you go to complain? The customer service [...]

Have No Fear, the Robots are Here! (No, Seriously, It’s Okay)

Disclaimer: I am not a computer genius, nor am I a programmer of any kind. I don’t claim to be an expert. I am a writer. The following views are based on years of reading and analyzing not only news stories, but classic and contemporary science fiction, how people have reacted to technological advances in [...]

CTAs Ain’t What They Used to Be: How Mobile Has Changed Everything

Previously, we discussed calls to action (CTAs) and how they can be used to improve conversion rates on your site. But more and more, people are making searches with their mobile devices. So how do mobile CTAs compare to non-mobile CTAs? Mobile or not, the goal of CTAs remains the same. However, mobile devices will [...]